Groundk LOGO, 그라운드케이 로고

F A Q

Bookings

A With GroundK we offer three simple ways to book a ride.

Website: www.groundk.com
Phone: +82 2 863 3540
E-mail : ops@groundk.com


A GroundK provides service in all major cities in KOREA. (Seoul, Incheon, Busan, Jeju) Also, We have a global network of over 80 countries and affiliate companies which enables us to provide first class service often at very short notice, anywhere in the world.
A We advise that the full address is provided for a booking to be made as the price is reflective of the full post code. If the full address is not provided at this stage then we will not be able to provide an accurate quote for the journey. It also assists your driver to enable a seamless journey.
A Once a driver has been allocated to the booking you will be sent an SMS with the drivers’ contact details, including the make and model of the car and the driver’s contact number.
A GroundK reservation number is your access code to view / manage your reservation details.
• You can view all detailed information such as your boarding information, vehicle, etc., in your reservation summary.
• You can check / change / cancel your reservation details with your reservation number.
A Any information you provide to us when booking is confidential and never shared with a third party. We ask for the passenger's name, pick-up and drop-off locations, vehicle request, credit card information, mobile number and email address. The email address you provide us with will be sent the booking confirmation and a final receipt. We also ask for the passenger's mobile number so they can receive essential SMS alerts on the day of their ride.
You can opt-out of providing us with an email address and mobile number; however, this could result in a number of ride-related issues like missing an error in a reservation or being unable to locate your driver at pick-up. We strongly recommend that all passengers provide a valid email address and mobile number.

Customer Service

Questions? Need a Help?

(+82) 2 863 3540

ReservationsQuoteSales
E-Mail: ops@groundk.com

Service Support